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Family Tech Support

A 1-post collection

Firkin Telstra...

I swear to the Powers That Be [pick your favourite] that tech support would be so much easier with people who understood what the fuck was going on.

I tried to get help from the alleged pros at Telstra. Several times. Concerning both getting MeMum's new compy online and accessing her Bigpond/email account.

I actually got assistance from Beloved about the former.

And as for the latter...

Cue the Benny Hill music.

Five calls. Two texts. One attempt by MeMum to get the Telstra people to help her with her Google password [I love you, Mum, but... they could never have helped you with that]. Ten different times when MeMum spoke over the very soft audio of the phone to insist that Telstra needed to know she was in a dead spot. Five separate instances of trying to teach MeMum that you don't need google to get to a specific web address. And a subjective eternity on the phone with some nice people in India...

And then I find out that Telstra itself has had issues with people not being able to access their accounts... for a minimum of two firkin weeks. With no end in sight.

What the fucking actual fuck, you fucking fuck fuckers?

WHY would you give us new passwords... if nobody can fucking log in?

These are the things that make me want to flip tables.