"I have one nerve left, and you're dancing on it with ice-skates on!" -- Anon Guest
It was supposed to be a five minute job. A simple reconfigure for someone new to this particular level of technology. It sounded simple on the request ticket. The first warning sign was his own pondering as to why such a nice old lady would have so many warning markers on her name and address.
Surely, it couldn't be that much trouble to reconfigure one app.
Rael would eventually learn not to think those words in that order. This was his first lesson.